Frequently Asked Questions

What is Oxipay?

Oxipay is simply the easier way to pay. You can shop online or instore at any Oxipay retail partner and we’ll spread the cost of your purchase over 4 payments. It’s just that little bit extra breathing space to make buying easier.

Who can use Oxipay?

Oxipay is available to all people who fit the following criteria:

  • Live in Australia
  • Be at least 18 years old
  • Be capable of entering into a legally binding agreement
  • Have a valid and verifiable email address and mobile number
  • Have an Australia credit card

How do I use Oxipay?

Oxipay can be used at any affiliated retail partner. When shopping online you just simply need to select Oxipay during the checkout process. When shopping instore you will need to let the sales staff know you would like to purchase today using Oxipay.

What does it cost to use Oxipay?

Oxipay does not charge you fees for making a purchase and making payments on time. If you do not make your payments on time late payment fees may apply.

When are my payments processed?

The payments on your Oxipay purchase are outlined in your consumer portal area as well as on your purchase confirmation email. All payments will be debited on the dates specified unless the payment is due on a day that is not a business day. We may then ask your bank or credit union to debit your credit card on the following business day.

What happens if I cannot make a payment?

Our friendly Oxipay support team is available to help if you have any questions about your payments. You can contact us via our support page or call 1800 895 791.

Can I make additional payments or pay off my purchase earlier?

You certainly can. Oxipay charges no fees to complete your purchase payments early. If you would like to do this please contact our friendly Oxipay support team via our support page or call 1800 895 791.

What if I want to return the goods I have purchased?

You will need to contact the retailer who will handle returns in accordance with their policy. If a return is accepted we will refund what you’ve paid us and cancel any future payments. We’ll do this as soon as we can, but the process can take time.

Who do I contact about refunds?

You will need to contact the retailer who will handle refunds in accordance with their policy. If a refund is required in accordance with the retailer’s policy or by law, and we are told by the retailer to do so, we’ll refund what you’ve paid us and cancel any future payments. If you have problems with a retailer about a refund or anything else contact us via our support page or call us on 1800 895 791. We’re here to help you.

I haven’t received my purchase?

If you do not receive the goods you have purchased please contact the retailer where you purchased your goods from. If you are experiencing problems please contact us via our support page or by calling our support team 1800 895 791.

How do I close my Oxipay account?

You can close your Oxipay account by contacting us via our support page. Please note that all outstanding amounts will need to be paid in full before you can close your account.